Shipping & Returns

SHIPPING:
 
Once your order is ready for shipment you will receive an e-mail with a tracking number. We ship orders free of charge to the contiguous United States (the United States excluding Hawaii, Alaska and the US territories and possessions). Orders to the non-contiguous US are free for orders over $400; otherwise there will be a $20 shipping fee.

For international orders, please contact us at service@hlmrocks.com.


RETURNS:
 

For orders shipped to the United States:

We accept returns for a full refund if the following conditions are met:

  1. You must request a Return Authorization Number by e-mail within 7 days of receipt of your package – as long as you send us an e-mail requesting the return authorization number within 7 days of receiving your package – you will be eligible to return the item;
  2. Returns must be postmarked within (14) days of the day the item was delivered to you;
  3. Any item returned must show no signs of being worn and contain its original tags. The removal of the tags for any reason will automatically make the item non-returnable;
  4. The item must not have been described as non-returnable in the product description.

Please note: shipping fees are never refundable.

To return your product, mail it to:

HLM Rocks
99 Madison Avenue, 5th Floor
New York, NY 10016

You are responsible for paying the shipping costs for returning your item. We strongly suggest that you use a return service that provides tracking information, and insuring the shipment for at least the cost of the item as We are not responsible for items that do not reach Us. No COD package will be accepted for returns.

Whether a returned item meets the conditions for a refund is to be determined by Us. 

Orders shipped outside the Unites States are not eligible for return.

Size Guide
 
Our bracelets are customized to fit you perfectly. Please submit along with every bracelet order both your wrist size and your desired fit level. 

To measure your wrist, use a flexible ruler, or cut a strip of paper or piece of string and wrap it around your wrist until the ends meet. Measure the paper or string along a ruler. That is your wrist size. 

Fit levels: Choose Comfort or Loose

Comfort: we add ~1/4" to your wrist size
{if we don't add at least 1/4" the bracelet will not fit}.  
OR:  
Loose: we add ~1/2" to your wrist size.


 Please provide your wrist size and your desired bracelet fit in the message box on the shopping cart page.

If you forget to do so, please e-mail us at service@hlmrocks.com and reference your order number. If we have to contact you for size information, it may delay the processing of your order.